Our Clients

Virtual October "Live Help!" Actually Helps!

Virtual October Today I used your new support service, Live Help! I found it easy to use. The response and service was quick and efficient. The best thing to me is being able to contact you through the computer. It sure beats trying to call and waiting for service. It really is a time saver! I appreciated how quickly you resolved the problem. Thanks a lot! Kanika Henderson Legal Assistant Korey Leslie Attorney At Law

Virtual October Recovers From "The Crash"

Virtual October This is Skip Koons, Chief Operating Officer of a manufacturing business in Carlisle PA. We have been with Virtual October for about a year now. We recently experienced a server failure on a machine that was not originally supplied by Virtual October. They came in and stabilized our operating environment. They recovered our old server from the crash using Virtual October machinery and resources. They then installed a new server and operating system. They audited our entire file system and put our standards into place. The entire event we suffered less than a 4 hour downtime after Virtual October's arrival. They were responsive to our needs, knowledgeable about our products; Even those that were not Virtual October products. They provided an on time and on budget delivery for recovery from this event and they have our unqualified recommendation for use as a contractor. Thank you very much. Chief Operating Officer Skip Koons

Virtual October Helps "Save Some Money"

Virtual October This is Roger Powl with a local township office. Basically what I would tell people is since Virtual October has come on board here our service has been excellent. Our former company that we used to use was not very responsive to our problems or our needs. They didn't seem to be very knowledgeable of new products, services and trends that are available out there in the real world. And since Virtual October has been helping us our problems are not as many. When we do have problems they are solved quickly. The Virtual October staff is very friendly to deal with; very willing to help. I have called several times and asked some questions that have enabled me personally to fix some of the computer problems here, which I have never experienced with the former company. It was always "Well, we'll get there when we can and look at it ourselves." I appreciate the opportunity to be able to do a quick fix myself and save the township some money anywhere I can. Virtual October has been very responsive to that. I would say to someone who is on the fence, definitely give Virtual October a chance. I've passed Virtual October's name to some friends and other businesses. I would say the service is very reliable, very courteous and very professional. And I like working with Virtual October. Roger Powl Zoning Officer

Virtual October Helps Local Police Department

Virtual October

I have been very satisfied with your services. One thing that impressed me was your down to earth attitude. I have worked with other people in the computer business and I have always felt that they were rather rude and I always felt they were taking advantage of me due to the fact that I wasn't as computer savvy as they were. The problem that you fixed for us was looked at by one of your competitors and after numerous unanswered telephone calls and finally a visit, the problem was still not resolved. I was informed that it was a software problem and that I would have to live with the situation.

If I were to answer your question, I would say that you are very knowledgeable in your field, offer prompt service ( you return phone calls and emails) and reasonable cost effective alternatives. This is extremely important to any agency, as we are all under budget constraints.

P.S Keep up the good work and I'm glad that I found you!

 Chief William Leighty Chief of Police Clay Township Police

Police Moved "Seamlessly" To New Server

Virtual October I am glad to report that since following the Lancaster County Data Processing Department's recommendation to contact Virtual October to take over our IT consulting work, I have been very pleased. I had become very dissatisfied with the local firm that was our IT consultant. Virtual October advised our Police Department on the proper hardware and software to get our department on a new server and also get us networked to the County System. This move was done seamlessly. All of our data and software programs were migrated from the old server to the new server without missing a beat. Great Job! Chief Casey Kraus Chief of Police Northwest Lancaster County Regional Police Department

IT Manager "Sleeps Better At Night"

Virtual October I am the manager of a Microsoft Small Business Server 2003 network with 60 computers. I have known and worked with Alan Feldman as our outside consultant for over five years. In my dealings with Alan, he has always and consistently demonstrated the highest degree of professional competence, knowledge, and expertise on any IT matters. He has always been very responsive in a most timely manner when we had a problem and called on him for assistance or service. I sleep better at night knowing Alan is only a phone call away. All this and he is a nice guy too! You can't go wrong hiring Alan or his company to design, build, consult, or manage any of your IT infrastructure needs both hardware and/or software including both sales and/or service. Mike Beckmeyer IT Manager Living Word

Dependable and Trustworthy

Virtual October We do feel comfortable having Virtual October service our computer and Internet needs. We feel Virtual October is very knowledgeable and even more importantly to us?dependable and trustworthy. We know if we need you, you will be there. You also speak in a context we can all understand. You recognize the fact we are not all computer literate and make us feel comfortable in the fact you are taking care of our needs! I think everyone here in the office feels confident in discussing a problem with Virtual October, and feel confident Virtual October will take care of it! Tracy Good CIO

Prompt, Knowledgeable Assistance

Virtual October It is very reassuring to know that prompt, knowledgeable assistance is a telephone call away. While we all are capable of completing our daily tasks using the technology available to us, the technology is every-changing, and there are always circumstances that occur that we just do not know how to handle. I have been completely satisfied with the service and response we have recived from Virtual October. I have come to rely on Virtual October for maintaining our network hardware and software, and have found that following their recommendations has resulted in a much more reliable system. Our level of confidence in our systems is greater, knowing that we have access to Virtual October for support and service. Kerry DeLizio Contracts Manager

Remote Support

Virtual October I want to thank Virtual October for your help resolving our networking issue. It was very frustrating being cut-off our network connection any time it was not in use. We made every adjustment we were aware of to correct the problem but to no avail. Having Virtual October dial into the system and make additional changes we were not aware of resolved the problem. Thank You. David Horton COO

Virtual October Provides Local Help

Virtual October Thank you for the help. It's nice to have a person to talk to if something comes up. It's great to have someone local. Dan Smith

Frustrating Pop-Ups, Spyware, and Viruses Print E-mail

Virtual October Virtual October has helped us with Internet problems over the phone and onsite. They are very knowledgeable and up to date with virus issues and spyware problems. Not only did they clean up our computer, but they recommended software downloads that cost nothing and work very well. I would recommend Virtual October to anyone who is as frustrated as I was with pop-ups, spyware and viruses. Jack Lacesa Coordinator

Trusted Addition To Law Firm

Virtual October Virtual October has become a trusted "addition" to our law firm. Virtual October is responsive, thorough, and honest. Virtual October gives great advice concerning technology issues and options. Lisa Marie Coyne Esquire

Responsive Service

Virtual October Virtual October has been extremely responsive with all service requests and continues to provide excellent service. Charles Parsons President